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EMAIL & SMS AUTOMATION FOR SHOPIFY

Create complete automations with Sendvio AI.

Turn one prompt into an email and SMS workflow with messages, conditions and language versions—in seconds. Review everything in Sendvio, make your changes and activate when you are ready.

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Re-engage dormant customers with SendvioExample win-back journey: customers whose last order was 90 or more days ago enter the dormant segment. Check email subscription, then send new arrivals in the customer's language. Wait three days and check for a new purchase before sending an SMS to eligible subscribers. Exit the journey on purchase. Something new for you STUDIO / EVERYDAY It’s been a while. Discover new favorites, picked for you. Explore what’s new Dormant customers Last order: 90+ days Email subscribed? Send email English · French · Spanish Wait 3 days No new purchase? Send SMS English · French · Spanish Eligible SMS subscribers only
AI creates the workflow and its contentMultilingual journeys in 35 languagesEmail, SMS and customer data. One platform.

CREATE WITH SENDVIO AI

Create the workflow and write its messages in one step.

Describe who you want to reach and what should happen. Sendvio AI prepares the automation and its content together, so you can review a complete sequence without assembling every step manually.

A workflow built from your instructions

Specify the audience, trigger, delays and follow-ups. Sendvio AI turns those instructions into an editable workflow.

Messages created for your brand

Generate the message content and language versions as part of the same request. Refine the wording and reuse your own templates.

One place to review and launch

Check the logic and preview personalized messages with real customer data. Edit any step before activating.

MULTILINGUAL BY DESIGN

Add languages without rebuilding the automation.

Create multilingual email and SMS content with AI, with support for 35 languages. Keep the versions of each message inside the same workflow and edit them in one place.

Your triggers, timing and conditions stay together while each customer receives the appropriate language version.

Explore multilingual marketing
EMAIL TEMPLATE Welcome back
Subject lineSomething new. Just for you.
Your logo — your brand appears here

It’s been a while. Let’s find your next favorite.

Discover what’s new and enjoy a little something to welcome you back.

Explore what’s new

VISUAL WORKFLOW EDITOR

Control who enters, what they receive and when to stop.

Adjust AI-created automations or build your own in the visual editor. Use conditions to change the next step as each customer’s behavior changes.

Triggers & entry filters

Start from a purchase, form submission, segment, custom event or date. Combine entry points and filters to reach the intended customers.

Conditions & branching

Create different paths based on purchases, engagement, tags or custom fields. For example, send returning customers a different offer from first-time buyers.

Email & SMS together

Coordinate both channels in the same workflow. Follow an email with an SMS for eligible subscribers, using the delays and conditions you define.

Delays & send-time optimization

Choose how long to wait between steps. Use individual send-time optimization to time messages according to subscriber activity.

Exit & frequency controls

Stop checkout reminders after a purchase. Use exit rules and frequency limits to prevent unnecessary follow-ups.

Connected actions

Update contact data, notify your team or connect the workflow to Shopify Flow, webhooks and APIs.

AUTOMATION EXAMPLES

Recover sales. Bring customers back. Collect reviews.

Select a goal to see the audience, messages and conditions you could include in your automation.

WELCOME SERIES

Turn a new signup into a first purchase.

Introduce your brand, learn what interests each subscriber and give them a useful reason to return.

Try a brief like this

Welcome new subscribers with our brand story, then share relevant products after two days. Follow up only if they have not purchased. Create the messages in our customers’ languages.

  1. STARTA subscriber joins your list
  2. INTRODUCEWelcome them to your brand
  3. AFTER 2 DAYSShare products that match their interests
  4. CHECK BEFORE FOLLOWING UPContinue only if no purchase has been made

Post-purchase & cross-sell

Help customers enjoy their purchase, then introduce complementary products.

Back in stock

Reconnect shoppers with products they wanted when those products become available.

VIP & milestones

Recognize loyal customers, birthdays and anniversaries with a timely, personal offer.

CONNECTED TO YOUR SHOPIFY STORE

Use customer data to decide the next step.

Use Shopify purchases, tags and metafields to set entry conditions, choose a branch and personalize the message. Each step can respond to what the customer has already done.

  • Personalize content with customer data and dynamic fields.
  • Recommend products that complement a shopper’s interests or previous order.
  • Preview the finished message with a real customer’s data.
Explore personalization tools

Match the offer to the customer

Use purchase history and eligibility to decide which customers receive an incentive. Keep the same customer’s unique code across follow-ups and check expiry and usage limits before sending.

Change the follow-up when behavior changes

Stop a recovery reminder when a customer purchases. In a review journey, remind only customers who have not responded. Use conditions to keep the next message relevant.

SIDEKICK, CLAUDE & CHATGPT

Create and edit automations from the AI tools you use.

Ask Sidekick, Claude or ChatGPT to create a multilingual automation, update its messages or review its results using Sendvio’s tools.

Claude and ChatGPT have the same access to Sendvio. You confirm every action before it is carried out.

Explore AI connections

START WITH AN AUTOMATION TEMPLATE

Use a template. Make the journey yours.

Start with a ready-made automation, reuse a workflow you have built or ask AI to create a new one. Adapt the audience, conditions, content and timing to the way your store works.

Reuse existing automation workflows

Reuse message templates and successful journeys. Refine the offer and audience for a new campaign without recreating every step.

Adapt the template to your store

Replace the starting content with your products, brand voice and offer. Adjust the trigger, delays and conditions to match your customer journey.

Reuse the structure across languages

Create the language versions of each message inside the same workflow. Keep the logic together as you adapt the content for your customers.

Email marketingCreation toolsSMS marketingReviews and requests

AUTOMATION PERFORMANCE

Measure each step. Improve the next send.

Compare message performance and attributed revenue to see which automations deserve more attention.

A/B testing

Test subject lines, content and timing. Compare results before applying a change across your automation.

Message-level reporting

Review delivery, opens, clicks and conversions to identify the messages customers respond to.

Revenue & discount attribution

Use configurable attribution to measure revenue. Track code redemptions and average order value alongside message engagement.

Explore reporting and attribution

PROTECTION BEFORE SENDING

Check recipients before automated messages go out.

Email protection

Check email addresses and sender authentication before sending. Automated warming and rewarming support your sending reputation.

SMS protection

Identify mobile and landline numbers before attempting a text. Mark invalid numbers in the contact database to help avoid failed attempts.

See how email and SMS checks work

YOUR QUESTIONS, ANSWERED

Questions about Sendvio automations

What can Sendvio AI create from a prompt?

Describe the goal, audience, timing, channels and languages. Sendvio AI helps develop the strategy and creates the automation, message content and language versions in seconds. You can review and edit the result in Sendvio before activation.

Can email and SMS be part of the same automation?

Yes. Build coordinated email and SMS follow-ups in one journey, using conditions and timing to decide the next step. SMS sending is available with the Email + SMS plan.

Do I need to rebuild an automation for every language?

No. Manage multiple language versions within the same automation, with support for 35 languages. AI helps create the content together, and you can refine each version in the editor.

Can I create automations without using AI?

Yes. Use the visual workflow editor or customize a ready-made automation. Set the triggers, conditions, messages and delays yourself, and reuse templates you have already created.

Can an automation stop when a customer purchases?

Yes. Set purchase-based conditions and exit rules so a customer does not keep receiving recovery or promotional follow-ups after completing the intended action.

Can I bring my existing marketing into Sendvio?

Sendvio offers migration support and reusable templates to help you build on your existing work. Contact the team to plan the move and review the workflows, customer data and content you want to bring across.

START WITH YOUR NEXT AUTOMATION

Create your first multilingual automation.

Build the workflow and its messages with AI. Review, refine and activate in Sendvio.

Start freeExplore migration support

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