How can we help?

What do you need help with?

Find instructions for everyday tasks, answers to questions and solutions when something goes wrong.

Everything, organized the way the app menu is.

Open the app, get your account approved and set up your brand before you send anything.

One-time email and SMS messages you send to your subscribers: sales, launches, announcements.

Messages that send themselves when something happens: a signup, an abandoned cart, an order, a restock.

Collect email and SMS subscribers on your store with popups, and welcome them automatically.

Collect, import, moderate and reply to product reviews.

What customers see on your store: star ratings, review lists, a floating reviews tab and a WhatsApp button.

Manage contacts, import lists, create segments and check customer activity.

Sender name and email, SMS sender, compliance options, sending history, plan and billing.

Use Sendvio from Claude or ChatGPT: ask how your campaigns performed, check your audience and create campaigns and automations by chatting.

Something is not working? Start here. Each guide walks you through the most likely causes in order.

Short explanations of the ideas behind the app: campaigns vs automations, segments, consent, attribution and credits.

The most common problems, with the causes to check in order.

Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.