Check the sending logs
The history of every email and SMS sent. The first place to look when someone says a message didn't arrive.
In this article you will find a specific message and see what happened to it.
Steps
- Go to Settings → Sending logs.
- Search by the recipient's email address or phone number, or filter by date and channel.
- For a closer investigation, filter by workflow, event, conversion or date where available. Email logs also offer export and list-creation actions for filtered recipients.
- Each line shows the message, when it was sent and its status: Delivered, Opened, Clicked, Bounced or Failed.
- Open a message to see the details, including the reason if it was not delivered.
- Click the recipient's name to see everything ever sent to that person.
If an email is marked Delivered but cannot be found, check Spam and Promotions first. If it is still missing, share the log details with support.
Try these steps in Sendvio
Enter your Shopify store name to open Sending logs in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioSettingsSending logs
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.