Approve, hide and reply to reviews
Decide which reviews show on your store and answer customers publicly.
In this article you will moderate incoming reviews and write public replies.
Steps
- Go to Reviews → All reviews.
- Use the filters to show Pending reviews. New reviews wait here until you approve them, unless you turn on automatic approval in Settings → Reviews.
- For each review, click Approve to show it on your store, or Hide to keep it private.
- Click a review to write a public reply. It appears under the review on your product page.
Reply to negative reviews calmly and offer to fix the problem. Shoppers trust a store that answers well more than a store with only 5-star reviews.
Try these steps in Sendvio
Enter your Shopify store name to open Manage reviews in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioReviewsAll reviews
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.