Troubleshooting
Something is not working? Start here. Each guide walks you through the most likely causes in order.
My emails are not arriving
A customer says they never got your email, or your own test did not show up. Check these causes in order.
I can't send SMS
The SMS campaign is stuck in draft, the send button is disabled, or texts are not being delivered.
Reviews or stars are not showing on my store
Reviews exist in the app but customers do not see them, or the stars are missing on product pages.
Links in my emails don't work
Customers click a button or link in your email and get an error or a blank page.
The app only shows "Account Verification"
You open Sendvio and the only thing in the menu is Account Verification.
My popup is not showing on my store
The popup is created but you or your visitors do not see it.
AI content is not generating
Check credit limits and the generation result before trying again.
An AI assistant cannot connect or complete a task
Check the store connection, consent and available tools.
An automation is not sending
Find where a customer stopped in an automated journey.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.