Understanding Sendvio
Short explanations of the ideas behind the app: campaigns vs automations, segments, consent, attribution and credits.
Campaigns vs automations: which one do I need?
Both send emails and texts. The difference is what starts them.
What is a segment?
A segment is a group of customers that share something: where they live, how much they buy, whether they opened your last emails.
Who you can message (and who you can't)
Marketing messages may only go to people who agreed to receive them. This is both the law and what keeps your emails out of Spam.
What is double opt-in?
With double opt-in, a new subscriber has to click a confirmation link before receiving anything else.
How sales are attributed to your messages
"Sales" on a campaign or automation means orders placed shortly after someone opened or clicked it.
How SMS credits work
Texts are paid with credits. What a text costs depends on its length and the destination country.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.