AI content is not generating
Check credit limits and the generation result before trying again.
In this article you will check credit limits and the generation result before trying again.
Steps
- Read the error or limit message shown in the generator.
- Check AI usage for remaining credits and reset information. If the allowance is exhausted, review plan options in Billing and usage.
- If credits are available, check that your prompt and required fields are complete. Look for an existing generated draft before repeating the request.
- If generation keeps failing, contact support with the store name, task, time and error message. You can continue editing email content manually.
Try these steps in Sendvio
Enter your Shopify store name to open AI credits usage in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioSettingsBilling and usageAI usage
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.