Automations

Messages that send themselves when something happens: a signup, an abandoned cart, an order, a restock.

Getting started with automations

View your automations

Every automated message (welcome, abandoned cart, thank you and more) is listed here with its status and results.

Create an automation

Pick what should trigger the automation, start from a ready-made template, and turn it on when you are happy with it.

Edit an automation's steps

Change what an automation sends, how long it waits between messages, and the conditions that decide who continues.

Edit an automation email

Each email step has its own design. You edit it in the same visual editor used for campaigns.

Automation types

Set up Back in stock alerts

Let customers ask to be notified when a sold-out product is available again, and send that message automatically.

Set up SMS order notifications

Send customers a text when their order is confirmed, shipped or delivered. These are set up as their own automation.

AI and Shopify Sidekick

Create automations with an AI strategy

Use a recommendation or Sidekick prompt to build a workflow, then review its messages, timing and setup.

Still need help?

Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.

Email support@sendvio.com