Edit an automation's steps
Change what an automation sends, how long it waits between messages, and the conditions that decide who continues.
In this article you will add, remove and reorder steps, and turn the automation on or off.
Steps
- Open the automation from the list.
- The page shows the steps in order, from the trigger at the top to the last message.
- Click + between steps to add one: an Email, an SMS, a Wait (for example, 1 day) or a Condition (for example, only continue if the person has not ordered yet).
- Click a step to edit it. Drag steps to reorder them; use the menu on a step to delete it.
- Use the status toggle to turn the workflow on or off. Review any confirmation shown, then check run history and logs when investigating contacts already in the journey.
Add a condition before a reminder so people who already bought do not get "you left something in your cart".
Try these steps in Sendvio
Enter your Shopify store name to open Automations in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioAutomationsYour automation
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.