An AI assistant cannot connect or complete a task
Check the store connection, consent and available tools.
In this article you will check the store connection, consent and available tools.
Steps
- Open Settings → AI MCP and check the connected client and current setup instructions.
- If connecting for the first time, copy the server URL from this panel and restart the connection from the assistant.
- If consent has expired or is invalid, start a fresh connection flow. Sign in to the intended Shopify store and review the new consent request.
- For a connected assistant, check whether the requested tool is listed and whether the connection has the required permissions. Confirm the exact campaign or workflow you mean.
- If an action fails, inspect the item in Sendvio before repeating it to avoid creating duplicates. Contact support with the client name, action and error if it remains unresolved.
Try these steps in Sendvio
Enter your Shopify store name to open AI MCP connections in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioSettingsAI MCP
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.