Import contacts from a file
Bring subscribers from another tool or a spreadsheet by uploading a CSV file with emails and/or phone numbers.
In this article you will upload a list of contacts and add them as subscribers.
Before you start
- A CSV file. In Excel or Google Sheets use File → Download → CSV. One contact per row, with a column for email and/or phone.
- Permission to message these people. Only import contacts who agreed to receive your marketing.
Steps
- Open Audience → Import list and upload your CSV.
- Map the columns to the appropriate contact fields, including email, phone and name. Review the mapping before continuing.
- Confirm the marketing consent information requested by the import flow. Email and SMS permission are separate; a phone number alone does not establish SMS consent.
- Review the import details and confirm. Follow any validation messages and correct rows the app flags.
- When processing finishes, open Manage contacts and check a few imported records, including their email and SMS subscription status.
Importing a purchased list, or people who never asked to hear from you, leads to spam complaints and can get your sending blocked. See Who you can message.
Try these steps in Sendvio
Enter your Shopify store name to open Import contacts in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioAudienceImport list
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.