Check AI credits and usage
See remaining AI credits, usage categories and what to do when generation is blocked.
In this article you will see remaining AI credits, usage categories and what to do when generation is blocked.
Steps
- Open Settings → Billing and usage, then AI usage.
- Review used and remaining credits, the plan badge and any reset date shown.
- Check the usage categories, such as template creation and image generation, to understand what consumed credits.
- The free plan uses a one-time credit pool; paid plans have a monthly allowance. Use the reset information shown for your account.
- If the limit is reached, return to Billing and usage to review plan options. For an email, you can continue with manual content editing while AI generation is unavailable.
Try these steps in Sendvio
Enter your Shopify store name to open AI credits usage in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioSettingsBilling and usageAI usage
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.