Reviews or stars are not showing on my store
Reviews exist in the app but customers do not see them, or the stars are missing on product pages.
In this article you will get the review widgets to appear on your storefront.
Steps
- Is setup complete? Open the widget in Sendvio and check its status and integration instructions. If a theme block is required, add it to the active theme and save. For other widgets, check their enablement and visibility controls.
- Did you change theme recently? Widgets belong to a theme. After switching or updating your theme, add them again to the new one.
- Are the reviews approved? Only approved reviews show. Check Reviews → All reviews for pending ones.
- Are the reviews linked to the right product? Imported reviews are matched by product. Open a review and check which product it belongs to.
- Still nothing? Send us the link to a product page where the widget should appear.
Try these steps in Sendvio
Enter your Shopify store name to open Widgets in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioWidgets
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.