Check what a customer received
See every email and SMS sent to one person, whether it was delivered, and what they opened and clicked.
In this article you will look up the complete message history of one contact.
Steps
- Go to Settings → Sending logs.
- Search the contact's email address or phone number.
- Click their name to open their history: every message, with delivery status, opens and clicks.
- Open any message to see the reason if it was not delivered.
Try these steps in Sendvio
Enter your Shopify store name to open Sending logs in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioSettingsSending logsContact
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.