I can't send SMS
The SMS campaign is stuck in draft, the send button is disabled, or texts are not being delivered.
In this article you will find which of the four requirements for SMS is missing.
Steps
- Is your SMS sender approved? Go to Settings → SMS sender identity. If the status is pending or rejected, texts cannot go out. Complete or correct the verification.
- Do you have credits? Check Settings → Billing and usage. With a zero balance, campaigns are sent to nobody. Buy a credit pack.
- Is the country enabled? Go to Settings → SMS sender identity → Countries. Contacts in countries that are turned off are skipped.
- Do you have SMS subscribers? Check the SMS counter in Audience. Only contacts who agreed to receive texts are counted. Email subscribers do not automatically receive SMS.
- A specific text failed? Look it up in Settings → Sending logs. The detail shows the carrier's reason, for example an invalid number or a landline.
Try these steps in Sendvio
Enter your Shopify store name to open Settings: SMS sender identity in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioSettingsSMS sender identity
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.