Links in my emails don't work
Customers click a button or link in your email and get an error or a blank page.
In this article you will fix broken tracked links in your emails.
Steps
- Open the email editor and check the destination URL for the affected link. Send a test and note which link fails.
- If the link uses your tracking domain, open Settings → Email sender identity → Authenticate domain and check the DNS record statuses.
- Add or correct records exactly as shown in Sendvio, then recheck after the DNS changes propagate.
- Test the link again. If it still fails, contact support with the campaign name, destination URL and error shown so the tracking and destination can be checked.
Try these steps in Sendvio
Enter your Shopify store name to open Authenticate domain in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioSettingsEmail sender identityAuthenticate domain
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.