Ask customers for reviews automatically
Choose when customers are asked for a review after their order, and whether you offer something in return.
In this article you will turn on review request emails and set the timing and reward.
Steps
- Open Reviews and choose the review-request automation setup. Requests are managed as automations; moderation is configured separately.
- Create or open the review-request workflow. Check which order event starts it and set the delay to give customers time to receive and use the product.
- Edit the request message and review link. If you include an incentive, check the discount and eligibility before enabling the workflow.
- Review any follow-up steps and conditions, then enable the automation when ready.
- To choose manual moderation or automatic publishing, open Settings → Reviews. This controls publication of reviews, not the request schedule.
Check the trigger and delivery conditions before choosing a delay; order placement and delivery are different events.
Try these steps in Sendvio
Enter your Shopify store name to open Reviews overview in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioReviewsReview-request automation
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.