Read and reply to customer messages
Find inbound email replies and respond from the customer replies inbox.
In this article you will find inbound email replies and respond from the customer replies inbox.
Steps
- Open the customer replies inbox using the shortcut below.
- Search for the customer or browse the conversations. Check the unread, read and reply-sent status.
- Open the conversation and review the customer’s message before replying.
- Write and send your reply, then check the conversation status.
- If you cannot find the message, verify the reply-to address used in the original email and check that inbox as well.
Try these steps in Sendvio
Enter your Shopify store name to open Customer replies in Sendvio, inside your Shopify admin. It opens in a new tab, so you can keep this guide alongside it. Shopify may ask you to sign in.
Follow the steps above to select the relevant item. Navigation for this task:
SendvioCustomer replies
For my-store.myshopify.com, enter my-store. We remember it in this browser only.
Still need help?
Write to us and include your store name and, if it is about a message, the recipient's email or phone. We answer every email.